Refund Policy
Last updated: August 25, 2026. This is the current policy.
Unused credits within 14 days
Within 14 days after purchase, you may request a refund for unused credits from a Credit Pack or the current Memble Plus charge. Partial refunds are limited to the unused portion. Credits already consumed for lecture processing correspond to a delivered digital service and are non-refundable. Promotional or free credits have no cash value and are not refundable.
Mandatory rights still apply
This policy does not limit any refund, withdrawal, or remedy that cannot legally be waived under applicable consumer law. If Paddle, as Merchant of Record, approves a refund under applicable law or its buyer policies, Paddle’s decision and process apply.
Processing failures
Credits charged for a Memble processing failure are automatically restored to your account balance. This is not a cash refund or payment reversal. If credits are not restored, send support the lecture ID and your account email.
How to request a refund
For a 14-day unused-credit refund, a mandatory refund right, or a duplicate or unauthorized charge, have your order email and transaction number ready, submit the request at paddle.net, and notify support@membleai.com. Paddle returns approved refunds to the original payment method; timing depends on the payment provider and bank.
Duplicate or unauthorized charges
Report duplicate or unauthorized charges to Paddle Buyer Support and Memble support as soon as possible. Related credits or account access may be temporarily restricted while the charge is investigated. This does not affect mandatory consumer rights.